Frequently Asked Questions

How do I create an account?

In the upper-right hand corner of the site, click the 'Register' link. You will have the opportunity to create an account by completing the fields and clicking the green 'Register' button. If your registration is successful, a confirmation email will be sent to the email address that you registered with. Locate this email and follow the instructions to complete the registration process.

If you cannot find your confirmation email, be sure to check your email's spam/junk folder.

How do I login?

In the upper-right hand corner of the site, click the 'Log in' link, or visit this URL: https://catalog.geneseeisd.org/Account/Login.

How do I reset my password?

In the upper-right hand corner of the site, click the 'Log in' link, or visit this URL: https://catalog.geneseeisd.org/Account/Login. From here, click the 'Forgot your password?' link and follow the prompts to reset your password.

How do I cancel my enrollment?

You can unenroll from a course session by navigating to 'Hello, your-email-address!' >> 'My Enrollments' in the upper-right hand corner of the site. Find the session that you would like to unenroll from, then click the red 'Unenroll' button under the session's options.

Note that you cannot unenroll from a session that has ended or been canceled.

How do I request a refund?

Please refer to our refund policy.

Can someone from my district attend a face-to-face session in my place?

In most cases this is not a problem; however, it is best to check with your instructor or meeting organizer.