SafeSchools' Conflict Management: Managing the Angry Parent is designed for any school staff member who may need to address the concerns of an angry parent. This includes administrators, administrative support, teachers, guidance counselors, coaches and more. The focus of the course is in listening to parents and determining the reasons which underlie their concerns without escalating the conflict. The goal is to reach a common ground and mutually agreeable solution whenever possible. This course gives course-takers the basic skills to effectively manage these difficult, but common, situations. Includes an excellent array of support resources for instructors and printable reference materials.